GENERAL NOTICE:
The purchase of a mobile ticket does not automatically trigger its delivery to your phone. This is especially true during the so-called first phase of sales, when ticketing systems focus primarily on enabling ticket purchases. Therefore, the actual delivery of your ticket to your phone may take place at a later time.
You will be notified by email once your mobile tickets are ready for download. Only then will you be able to retrieve the ticket(s) you previously purchased.
Frequently Asked Questions (FAQ)
1. What is a mobile ticket?
A mobile ticket is a digital document that grants you access to mass events. After logging into the Mobile Ticketing System app, your ticket is sent to the email address you provided during purchase and appears on your phone. A mobile ticket has all the features of a traditional ticket. To enter an event, simply place your smartphone under the scanner so it can read the ticket’s code displayed on your screen.
2. How does a mobile ticket work?
A mobile ticket functions just like a paper ticket—whether in collector’s form or print-at-home PDF—with the key difference being that no printing is required. Your phone serves as the carrier for any ticket you’ve purchased through the system. You can manage your mobile tickets with the Mobile Ticketing System app (MSB), which you can download from the provided link. A major benefit is that mobile tickets remain available on your device even when there’s no internet connection at the venue—once downloaded, your tickets are stored directly on your phone.
3. What are the benefits of choosing a mobile ticket?
Unlike traditional tickets, a mobile ticket can be quickly transferred to anyone, anywhere in the world, in just a few seconds. Simply select the “Transfer ticket” option, enter the recipient’s email address, and confirm—the selected ticket will instantly become available to that person. Importantly, once a ticket is transferred, it’s removed from your device to prevent duplicates. There are no delivery delays, courier timing issues, or concerns about duplicates.
4. Can I use a mobile ticket without internet access?
Yes, absolutely. Your mobile ticket is saved on your device and available even when offline. This means that even if you have no network signal or it’s overloaded at the event, you can still easily display your ticket for scanning. Just make sure to download your ticket ahead of time in the MSB app.
5. What if my phone runs out of battery?
If your phone dies and you can’t present your mobile ticket at entry, unfortunately, you won’t be admitted to the event. We recommend keeping your battery charged or bringing a power bank. Alternatively, you can transfer the ticket to a trusted person ahead of time so they can enter on your behalf.
6. Can I have multiple mobile tickets on a single phone?
Absolutely. You can store multiple tickets in the MSB app—for yourself and others attending the event with you. Each ticket has a unique code and is displayed separately. At entry, simply show them one by one for scanning.
7. Can I reverse a ticket transfer to another person?
No, ticket transfers are irreversible. Once transferred, the ticket disappears from your app and is sent to the recipient. Double-check the email address and make your decision carefully before confirming the transfer.
8. Can a mobile ticket be printed?
There’s no need to print. Mobile tickets are designed exclusively for use on mobile devices, and your phone is your ticket. If you prefer a traditional paper ticket, choose the PDF or collector version when purchasing.
9. Do mobile tickets work on all phones?
Yes, as long as you have a smartphone with Android or iOS and the Mobile Ticketing System (MSB) app installed, your ticket will work. The app supports most popular models. Make sure your screen is functional—the code must be clearly visible to the scanner at entry.
10. What happens if I change my phone?
No problem. Simply reinstall the MSB app on your new device and log in with the same email address you used to receive your tickets. Your tickets will be automatically assigned to your new phone. Please note: a ticket can only be active on one device at a time.
11. Are mobile tickets secure?
Yes, mobile tickets are protected and tied to your account in the app. They cannot be copied or used on multiple devices at once. The system blocks duplicates automatically and gives you control over who currently has access to the ticket.
12. What if I accidentally delete the MSB app from my phone?
Just download the app again from the official store (Google Play or App Store) and log in to your account using the same email address to which your tickets were originally sent. Your tickets will be automatically restored.
13. How can I check if my mobile ticket is working correctly?
After logging into the MSB app, select the relevant event and open your ticket. If the code is visible and there are no error messages, everything is working as it should.
14. How do I log into the MSB app?
Logging in to the Mobile Ticketing System (MSB) app is quick and easy. Simply enter the same email address you used to purchase tickets—no password is required. You’ll receive a one-time verification code by email; enter it to access your tickets. That’s all—you're ready to go!
15. Can someone copy my mobile ticket?
No—this is one of the biggest advantages of mobile tickets. Your ticket works only within the MSB app and is linked to your specific device. When you transfer your ticket to another person, it disappears from your phone. The system prevents usage of the same ticket on more than one device at once, virtually eliminating risks of unauthorized copies or abuse.
16. Is the MSB app connected to the ticket sales system?
No, the MSB app operates completely independently from any ticket sales platform. This means tickets purchased from different vendors—if they’re compatible with MSB—can all be managed within a single app. MSB does not sell tickets; it only stores them securely and makes them conveniently accessible in mobile form. This gives you a single, organized access point for all your tickets, no matter where you bought them.